AutoUpLinkUSA Online Chat Tool
AutoUpLinkUSA has teamed up with Fididel, a leader in online chat technology, to offer this powerful online marketing tool. InteractNow!TM is the first out-of-the-box solution that integrates an unpralleled lead generation and capturing tool, interactive customer service, negotiation capability, and a secure gateway for deposit payment. InteractNow!TM allows customers a convenient, comfortable platform to seek, learn and make an offer for a vehicle at the comfort of their own place, time and venue while giving the dealer the flexibility to personalize the "meet and greet" interaction over the internet.
- One-to-One Interaction Provide web customers with a private yet engaging platform to learn, select, negotiate and even reserve a vehicle.
- Many-to-One Interaction Interact with several web visitors at the same time in a secure chat environment - tab format makes this easy and efficient.
- One-to-Many Interaction Capability for more than one dealer representative to be in the same chat with a customer and to transfer the negotiation from one rep to another.
- Flexible Messaging Format Optimize sales script/communication through free-form text or script libraries.
- Lead Collection Tool Capture customer's contact information before, during or after the session even during non-operating hours.
- Real-time Offering Capability Instantly make and counter an offer, eliminating the latency resulted from e-mail chase and phone tag process. Finalize a negotiation by accepting a secure deposit online.
- Dealer Chat Button Prominently display the Dealer Chat button on each vehicle detail page and on the web-site home page to maximize engagement.
- Never Miss a Web Request With Fididel's optional LocateNow!™ service Fididel monitors incoming chat requests and contacts dealer personnel through SMS.
- Intuitive Administrative Dashboard Access Negotiation History, Users and Profiles Management in one centralized location.